Returns & Refund Policy

Last updated: [2026-02-10]

1. Right of Withdrawal (EU 14 Days)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

2. Return Eligibility

To be eligible for a return, items must be:

• Unused and in original packaging
• In resalable condition
• Sealed items must remain sealed (health/hygiene protection)

3. Non-Returnable Items

• Opened or unsealed cosmetics, skincare, and fragrance products
• Gift cards
• Items marked as non-returnable (if stated at purchase)

4. How to Request a Return

Email us at [Support Email] within 14 days of receiving your order. Please include your order number and reason for return.

5. Return Shipping Costs

Return shipping costs are borne by the customer unless the item is defective, incorrect, or damaged on arrival.

6. Refunds

Once we receive and inspect the returned item, we will process the refund within 14 days. Refunds will be issued to the original payment method.

Where required by EU law, the refund includes the original standard delivery cost (if applicable). Shipping upgrades are non-refundable.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours with photos, and we will assist you.